Covid 19 Policies

First of all, I hope you are all doing okay in this scary and unprecedented time we’re all navigating. Below are the basic policies I’ve put in place regarding COVID and how sessions will work in the studio or on location. Please let me know if you have any questions at all!

Cancellations/postponement

In the case that your session is cancelled or postponed please note that all deposits are non-refundable. As much as I wish this wasn't the case, as a small business owner who relies on this income to support myself and my employees, refunds will not be given per your contract. However, you are more than welcome to use your deposit towards a new available date. Your rate will be locked in and no additional charges will occur to reschedule. If you choose not to reschedule, any monies paid can be put towards other photo services with Shawnee Custalow Studios or used for products or prints.

Sickness

In the event that I become sick, any sessions during that time will be postponed until it is safe to work together. If you become sick, test positive for COVID or have been around someone who has tested positive - please let me know immediately and we will reschedule your session for a later date. If you develop a new cough, fever, or other cold-like symptoms leading up to or on the day of your session, do not come into the studio to shoot. Instead contact me immediately and we will reschedule your session at no charge.

Cleaning & The Studio

To be as safe and cautious as possible, sessions will be limited to one a day in the studio and all surfaces and linens will be cleaned in between shoots. I will be wearing a mask the entire session and clients will be required to wear a mask when not in the studio and in the common areas of the building (bathroom, entryway etc.) If weather permits, windows can also be opened in the studio if the client requests. Hand sanitizer is available and encouraged to be used before handling any common use objects or clothing in the client closet.

Be kind to yourself

I know this is really difficult time, but the best thing that we can do is to take care of ourselves and stay connected to the ones we love most. Stay safe and hold on, we will all get through this together. ❤️